Privacy policy

Alongside Alison is committed to protecting your privacy and handling your personal information respectfully, securely and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

Information Collected

To provide safe and personalised parenting support, and to operate this website and booking system, I may collect:

Your name and contact details.
Your baby's or child's name and date of birth.
Pregnancy, birth and feeding history.
Medical or developmental information you choose to share.
Sleep, feeding and behavioural information.
Emergency contact information where appropriate.
Payment and booking information.
Notes from consultations.
Device, browser and website usage information (for example, through cookies or analytics), used to keep the website secure and improve its performance.

Providing this information is voluntary; however, it may limit my ability to provide appropriate advice if important information is withheld.

How Your Information Is Used

Your information is used to:

Provide parenting, infant feeding and sleep support.
Communicate regarding appointments, including booking confirmations and reminders.
Process payments for services booked.
Prepare personalised recommendations.
Maintain consultation records.
Send newsletters or updates, but only if you have opted in, you can unsubscribe at any time using the link in any email you receive.
Meet legal and professional obligations.
Improve services where appropriate.

Your information will never be sold to third parties.

Confidentiality

Everything discussed during consultations is treated confidentially.

Information will only be shared:

With your written consent.
Where required by law.
Where there is concern for the safety of a child or another person, consistent with Australian legal reporting obligations.

Service Providers

This website and booking system are supported by trusted third-party service providers who process personal information on my behalf, including:

Shopify, website hosting, checkout and payment processing.
Cowlendar, appointment booking and scheduling.
Klaviyo, email communications and newsletters for those who opt in.

These providers may store or process information on servers located outside Australia. Each provider is required to handle information securely and only for the purpose of providing their service to this business.

Storage of Information

Personal information is stored securely using password-protected electronic systems and secure cloud-based services where appropriate. Reasonable steps are taken to protect your information from unauthorised access, disclosure or misuse.

Email and Online Consultations

If you choose to communicate via email, phone or video conferencing, please understand that no online communication method can be guaranteed to be completely secure.

Access and Correction

You may request access to your personal information or request corrections if information held about you is inaccurate or incomplete.

Website

This website may collect limited anonymous information, such as website usage statistics, through cookies or analytics services, to improve website performance.

Complaints

If you have any concerns about how your personal information has been handled, please contact me using the details below so I can address it directly. If you are not satisfied with the response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.