Terms of service
Effective Date: 30 July 2026
Welcome to Alongside Alison ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our website, services, consultations, online courses, digital resources, and any products offered through Alongside Alison.
By accessing our website or booking our services, you agree to be bound by these Terms.
1. About Alongside Alison
Alongside Alison provides evidence-informed parenting education, guidance and support for expectant parents and families with infants and young children. Our services may include:
- One-on-one consultations (online or in person)
- Sleep and settling support
- Breastfeeding and infant feeding guidance
- Newborn and parenting education
- Starting solids guidance
- Digital guides, courses and educational resources
Our goal is to empower parents with practical, responsive and compassionate support.
2. Professional Information
Alison is a Registered Nurse, Registered Midwife and Maternal and Child Health Nurse with extensive experience supporting families.
Unless specifically stated otherwise, services provided through Alongside Alison are educational and supportive in nature.
They are not intended to replace:
- medical care
- emergency healthcare
- diagnosis or treatment by your GP
- paediatric care
- specialist medical advice
- mental health treatment
Always seek advice from your doctor or healthcare provider regarding concerns about your health or your child's health.
If you believe you or your child require urgent medical attention, call 000 or attend your nearest Emergency Department.
3. Eligibility
You must be at least 18 years old to book services or purchase products through this website.
By booking, you confirm that the information you provide is accurate and complete.
4. Bookings
Appointments are confirmed once payment (where required) has been received.
We reserve the right to reschedule appointments where circumstances outside our control arise.
If we need to cancel your appointment, you will be offered:
- an alternative appointment, or
- a full refund.
5. Client Responsibilities
To help us provide appropriate guidance, you agree to:
- provide accurate information about yourself and your child
- advise us of any significant medical conditions
- inform us of any changes relevant to your consultation
- follow up with your healthcare provider where appropriate.
6. No Guarantee
Every child and every family is unique.
While we provide evidence-informed recommendations, we cannot guarantee specific outcomes, including but not limited to:
- infant sleep
- breastfeeding success
- feeding outcomes
- developmental milestones
- behaviour changes
- parenting confidence.
Outcomes depend on many factors beyond our control.
7. Medical Disclaimer
Information provided through Alongside Alison is for educational purposes only.
Nothing on this website or during consultations constitutes medical diagnosis, treatment or personalised medical advice.
Always consult your own healthcare provider regarding medical concerns.
8. Digital Products
Digital products, downloads, templates, videos and online courses are licensed for personal use only.
You may not:
- copy
- reproduce
- distribute
- sell
- modify
- share login details
- upload content elsewhere
- use materials for commercial purposes
without written permission.
9. Intellectual Property
Unless otherwise stated, all content on this website remains the intellectual property of Alongside Alison.
This includes:
- logos
- branding
- text
- graphics
- photographs
- videos
- educational materials
- PDFs
- worksheets
- course content
- templates
- downloads.
Unauthorised use is prohibited.
10. Payment
Prices are listed in Australian Dollars (AUD).
Payment is due at the time of booking unless otherwise agreed.
We reserve the right to change pricing at any time.
Price changes do not affect bookings already confirmed.
11. Cancellation and Refunds
Our Cancellation and Refund Policy forms part of these Terms.
Please refer to our separate Cancellation and Refund Policy for full details.
12. Privacy
Your privacy is important to us.
Collection, storage and use of personal information is governed by our Privacy Policy.
By using our services, you consent to the collection of information in accordance with that policy.
13. Limitation of Liability
To the maximum extent permitted under Australian law, Alongside Alison is not liable for any:
- indirect loss
- consequential loss
- financial loss
- injury
- illness
- damages
arising from:
- use of this website
- reliance on educational information
- implementation of parenting strategies
- use of digital resources
- attendance at consultations.
Nothing in these Terms excludes rights that cannot legally be excluded under the Australian Consumer Law.
14. Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Where permitted by law, our liability is limited to:
- supplying the services again; or
- refunding the cost of the affected service.
15. Third-Party Websites
This website may contain links to external websites.
We are not responsible for the content, policies or practices of third-party websites.
16. Website Availability
We aim to keep our website available at all times but cannot guarantee uninterrupted access.
We may suspend or modify the website without notice.
17. Changes to These Terms
We may update these Terms from time to time.
Updated versions will be published on this website with the revised effective date.
Continued use of our website or services indicates acceptance of any changes.
18. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia.
Any disputes arising from these Terms will be subject to the jurisdiction of the courts of Victoria.
19. Contact
Alongside Alison
Email: info@alongsidealison.com.au
Website: www.alongsidealison.com.au
Thank you for trusting Alongside Alison to support your parenting journey. We are committed to providing compassionate, evidence-informed guidance that helps families feel confident, supported and never alone.